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PARKOUR DXB – ACADEMY

TERMS & CONDITIONS

OUR

TERMS & CONDITIONS

Definitions:

Where “Parkour DXB” is mentioned, this covers Parkour Sports Services LLC and all umbrella operating names. This also covers any employees who operate for Parkour DXB and partner operating names.

“The company” refers to Parkour DXB and the extended definition from definition no.1.

Where “customer” is mentioned, this refers to any students using our services / attending our academy/classes and their responsible parent/guardian (if applicable).

“Clubs” refers to any facility where Parkour DXB are running their products.

Purpose:

The purpose of this policy is to set out methods and procedures so that:

  1. the customer can understand their rights, and;
  2. Parkour DXB can operate with clear rules and guidelines.

Scope:

This policy applies to all Parkour DXB customers and clubs.

 

Parkour DXB Academy Curriculum Policy:

Our Parkour DXB Academy Curriculum Policy allows us to maximise the safety, enjoyment and learning of our students. By completing part or full payment for enrolment in the Parkour DXB Academy Curriculum/Wallabies/Parkour Fundamentals classes, you are confirming that you have read and understood the points below. 

Term/class enrolment:

Students must bulk enrol for their chosen class(es) by paying the term fees in advance. Where the payment includes a deposit/reservation fee, the outstanding balance must be paid in full before the term begins for the enrolment to be confirmed.

Students are expected to attend all of their scheduled classes to receive the full benefit of the curriculum and missed sessions will not be carried over to a future term.

Extensions will be granted in the case of illness/injury only where a medical note is provided.

Cancellations:

If your child cannot attend their class, please notify the office to cancel their space in advance.

In the case of illness or injury with a doctor’s note, or a Covid-related absence, please inform us at least 24hrs before the start of the class and we will offer a make-up session subject to availability

We are unable to arrange make-up sessions if you inform us without the required notice period or after the session has taken place.

Refund policy:

We are unable to offer refunds. An extension may be granted in the case of injury/illness with a medical note. In exceptional circumstances if a refund is approved,  a 20% processing fee will be deductible, and the remaining tuition fee will be refunded pro-rata based on the number of sessions remaining in the term.

Code of conduct:

At Parkour DXB we aim to help students become conscientious learners who are considerate of each other and of the environment they are training in. We take a zero tolerance approach to bullying.

Behaviour:

In the case of repeated incidents of a student disregarding instruction, or where violence or bullying is involved, the student will be given a formal warning. This is a chance for the student and their parent/guardian to work with the coach to find a solution. If three warnings are issued, Parkour DXB reserves the right to dismiss the student from the class/course/term without refund.

Latecomers:

Students arriving late for their class will only be admitted at the discretion of the coach. Latecomers who are not admitted by the coach will be considered the same as a no show/absence and will not be eligible for a make-up session.

Spectators:

Classes are currently drop-off and pick-up only, due to the current restrictions from Dubai Sports Council relating to Covid-19.

Parents/guardians/other spectators will not be permitted to enter the studio while a class is in progress. A coach may invite you to watch part of the class if appropriate. Otherwise, please respect the right of all students to enjoy the full duration of their class without distractions.

Photography/filming:

Photography/filming is not permitted during a class.

As per our waiver form, we may take photos and videos for use on our public channels such as the website, social media platforms and in our facility. By allowing your dependant to join a class you acknowledge that photos/videos may be taken which may be used for promotional purposes. Please contact a member of staff if you do not consent to your child being photographed/filmed.

Other:

Please note that coaching changes may occur due to illness, injury or other circumstances. Where possible, parents will be notified of this ahead of time via email notifications from our online booking system.

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