Job overview:

Parkour DXB is a growing coaching organisation seeking to expand its team of professional, international coaches. We are excited to offer attractive packages for full-time coaching positions.

Candidates should be experienced in working with kids, from young children to teenagers, and have relevant qualifications or experience, such as Parkour or sports coaching. The role will involve coaching our Academy Curriculum programme to group classes of young people aged 3 to 17. The role also involves the delivery of holiday camps and workshops, and potentially adult classes and Private Tuition. The majority of the coaching will take place in one of our branches in Dubai, but the role may occasionally require coaching to take place at a satellite location.

This is a great opportunity for someone who wants to challenge themselves and take the next step on their Parkour coaching journey.

Working Structure:

We roughly follow the academic calendar, using term time and school holidays as our guide for scheduling our classes and camps. This also influences the number of days worked per week, and the number of hours worked per day. A guide to our annual working structure is as follows:

• Term periods: 6 days per week; up to 42 hours of work; around 25 classes per week.
  
• Holiday periods: 5 days per week; up to 42 hours of work; either two 3-hour camps or one camp and three classes per day.

Support:

While we expect applicants to be suitably experienced and/or qualified, we will provide an induction programme which will allow you to familiarise yourself with the role, our processes and our company culture.

The Head Coach responsible for the branch you’ll be working in will hold performance review meetings, set tasks and help you to develop your skills over time.

What we are looking for:

We’re looking for coaches who are passionate about Parkour and sharing its ethos and benefits to young people. Applicants should be existing Parkour practitioners willing to share ideas and play an active role within our community.

We’re looking for people with a growth mindset who are keen to take on challenges. The first challenge is relocating to another country! We understand that this is a big commitment, but there’s a ready-made support network of coaches who have already been through the same experience.

Essential

• An active practitioner of Parkour
  
• At least one year of relevant coaching experience
  
• Valid passport
  
• Driving license or willingness to get a UAE license
  
• Aligning with our values

Desirable

• Parkour Qualification
  
• First Aid Certification
  
• Child Protection Certification

Job overview:

Our Customer Service Representatives are influential in working towards our company mission: to improve lives, one jump at a time. We’ve seen the incredible benefits parkour can have and we want to offer it to as many people as possible. As the first point of contact for our customers, you will be the ‘face’ of Parkour DXB and responsible for providing all of our customers with a warm, positive and professional welcome and ongoing service. You will support the classes, events and other coaching services we offer by responding to the needs and questions of the parents, kids and other people who visit us.

Who you are:

We are looking for someone who shares our values of health, growth, intention and keeping it fun, and will embody these values in their work. You will share our passion for nurturing the Parkour DXB community by providing the best possible experience for all of our customers. You should have a friendly and upbeat attitude and feel energised by interacting with people, from students and their parents to new customers and your colleagues. We are looking for someone who expects the best from themselves and others: conscientious by nature, and motivated to strive for high standards and quality in their work, with excellent attention to detail and organisational skills. You will need to be a confident and clear communicator with high empathy and emotional intelligence, as well as excellent listening and problem-solving skills, in order to respond and resolve customer questions and concerns. We will expect you to take initiative and be decisive where necessary, proactively assisting all customers in a helpful and attentive manner. We will also expect you to be accountable for your tasks and responsibilities, with the humility to take ownership for your mistakes and to ask for help when you need it. As a small but fast-growing company, we need someone who can adapt to the dynamic nature of the work and their role, with a flexible and ‘can-do’ attitude in the face of challenges. You will need to be both confident in working independently and happy to work collaboratively.

Responsibilities:

Core accountabilities

• Welcoming and assisting students, parents and visitors at reception
• Responding to customer enquiries and requests
• Addressing customer feedback and resolving issues and complaints
• Maintaining accurate communication and customer record

General

• Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness
• Be aware of and comply with company policies on health and safety, safeguarding and data protection

Customer Service Representative: Job Description

• Employment type: Full-time 48 hours/week, 6 days/week (including evening and weekends)
• Length of contract: 2 years (subject to probationary period)
• Location: Parkour DXB – Mirdif
• Starting date: by mid-November 2023
• Salary: AED 4000 per month
• Incentives: Commission awarded based on branch performance
• Industry: Sport and fitness; kids’ activities
• Reports to: Branch Supervisor and Customer Service Manager

Essential

• Experience of providing high quality customer service in a similar face-to-face role
• Experience in an administrative role
• Educated to college level or equivalent
• Excellent written and verbal communication and fluency in the English language

Desirable

• Experience of working in the sport and fitness industry
• Experience of working in an environment with children and young people
• Familiarity with Google Suite including Drive, Docs and Sheets
• Fluent in Arabic

Job Overview:

We are a vibrant and fast-moving company where we focus on delivering high-quality sports coaching and excellent customer service in a friendly and welcoming environment. The majority of our services are aimed at children and young people, so most of our interactions within this role are with parents.

We are looking for a professional, enthusiastic and motivated Sales Representative to provide outbound sales prospecting to our prospective customers, as well as occasionally support our Customer Service team from time to time.

The Team

The company consists of a number of qualified Parkour coaches supported by administrative staff and management. We are a fast-growing team with a supportive, friendly working environment striving to achieve high standards in everything we do.

We are committed to creating a community and helping people to become the best they can be, for themselves and the world around them. These values underpin everything that we do and extend beyond our students to include our staff and everyone we interact with.

The Role

You will join the Sales Team to support with building new relationships with parents in order to book their kids into trials at any of our 3 locations. You will need to build an extensive knowledge of our product offerings and be able to communicate them effectively. You will need excellent attention to detail in order to keep our CRM systems up to date to support the Customer Service and Coaching teams.

Responsibilities:

Specific Role Requirements

• Manage enquiries, bookings and payments for classes at our facilities
• Develop proficiency in the use of our client management system to manage services, complete bookings and keep customer records up to date
• Make a high volume of outbound calls on behalf of the business daily
• Generate new sales proactively, and execute sales confidently, in person, via phone and email
• Complete transactions efficiently and keep payment records up to date
• Manage customer concerns and issues in a calm and confident manner
• Maintain good communication with the coaching team through relevant updates on student details and providing non-coaching support when required
• Help to maintain a high standard of organisation and cleanliness in all areas of the facility, particularly the reception
• Undertake other administrative tasks as required

General

• Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness
• Be aware of and comply with company policies on health and safety, safeguarding and data protection

Experience, education, training and skills/characteristics:

Essential

• Experience of providing high quality sales prospecting by phone or in a similar face-to-face role
• Experience in an administrative role
• Educated to college level or equivalent
• Experience of using CRM (client relationship management) systems and/or databases
• Fully proficient in use of computer systems including spreadsheets and word processing
• Excellent written and verbal communication and an excellent command of the English language
• Excellent organisational and time management skills, with the ability to prioritise tasks and work well in a busy environment
• Excellent attention to detail
• A friendly, welcoming and helpful nature
• A polite and professional attitude with the ability to remain calm in difficult situations
• A strong work ethic and a commitment to perform the job to the best of your ability
• A flexible approach to work and a demonstrable ability to be proactive and take initiative
• Motivation to learn and develop within the role
• Willing to work on a shifting schedule
• Flexible to work in different branch (Al Qouz/Port Rashid/JVC/Mirdif)

Desirable

• Experience of working in the sport and fitness industry
• Experience of working in an environment with children and young people
• Experience working in a Customer Service Role
• Familiarity with Google Suite including Drive, Docs and Sheets
• A current First Aid qualification
• 1 year of Sales/ Telesales Experience